1 September 2023
At Wansaty Beauty, we take pride in providing you with high-quality beauty products. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help. This Returns Policy outlines our procedures for returning and exchanging products. Please read this policy carefully to understand your options and obligations.
1. Eligibility for Returns:
1.1. Damaged or Defective Products: We accept returns and exchanges for products that arrive damaged or are defective upon receipt. If your order arrives in unsatisfactory condition, please contact us within 7 days of receiving your package to initiate a return or exchange.
1.2. Incorrect Items: If you receive the wrong product(s) due to an error on our part, we will gladly arrange for a return or exchange. Please notify us within 7 days of receiving your order.
2. Returns Procedure:
2.1. Notification: To initiate a return or exchange, please contact our customer support team at [Insert Contact Information]. Provide your order number, a description of the issue, and clear photographs of any damaged or incorrect items. We will assess your request and guide you through the returns process.
2.2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA). Please include this RMA number in your return package.
2.3. Return Packaging: Ensure that the product(s) are securely packed in their original packaging (if available) or similar protective packaging. Please include a copy of your invoice or a note with your name and order number.
2.4. Shipping: You are responsible for the cost of shipping the returned item(s) to us. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that we receive your return.
3. Refunds and Exchanges:
3.1. Refunds: Upon receiving your returned item(s) and verifying their condition, we will process a refund to your original payment method. Refunds may take several business days to appear on your account, depending on your financial institution’s processing times.
3.2. Exchanges: If you requested an exchange, we will ship the replacement product(s) to you once we receive the returned item(s) and confirm their eligibility for exchange.
4. Conditions for Returns:
4.1. To be eligible for a return or exchange, the product(s) must be in their original condition, unopened, unused, and with all original packaging and labels intact.
4.2. We reserve the right to reject returns or exchanges if the product(s) show signs of tampering, use, or damage not caused by shipping or manufacturing defects.
5. Contact Us:
If you have any questions or need assistance with your return or exchange, please contact our customer support team at [Insert Contact Information].
6. Changes to Returns Policy:
We reserve the right to update and modify our Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
15 September 2023
By making a purchase from Wansaty Beauty, you agree to abide by the terms and conditions of this Returns Policy. We appreciate your trust in our products and are committed to ensuring your satisfaction.